It is a fully online process that will only take you a few minutes. You can open your account directly from your mobile or PC. We recommend doing it from your mobile phone, as the camera is usually better and you will enjoy a better user experience.

• Once you complete the process, you will sign your contract with the key that we send to your mobile phone, and you will receive an email with your new account details and a copy of the contract.

• If you need help during the process, you can contact us by calling +376 881 960.

When you open your account at Myandbank, a cash account will be automatically created along with an IBAN for it. Our account works like any other current account and your money will always be available. Plus there are no costs or conditions. You don’t have to lift a finger to earn a 2% NIR/AER return. We’ll pay interest on the balance in your account from the first euro up to a maximum of €50,000.

You don’t have to do anything. All you need is money in the account and you’ll earn 2% NIR/AER up to €50,000.

At the end of each calendar month, we’ll credit your account with the amount corresponding to the interest generated during this period, sending you a message to via the app to inform you.

To open an account, you’ll also need to have the following to hand:

• Be a resident of Andorra

• Be over 18 years old

• Have a telephone with an Andorran number

To open an account, you will also need to have on hand:

• If you have Andorran nationality: your passport and CASS card

• If you have residency in Andorra: your Andorran residence card, ID card or passport from your country of origin and your CASS card

We operate fully online. You won’t have to travel to open your account, sign papers or ask questions/carry out transactions with Myandbank.

If for any reason you are unable to complete the registration process, please contact our customer service by calling +376 881 960. We will be happy to help you.

You can transfer up to €50,000 from your Myandbank account to the account of any bank in Andorra or the SEPA area free of charge. This transaction is free of charge. If you order your transfer before 12 noon, it will arrive the same day. If you order it after 12 noon, it will arrive the next day. Please note that if you order a transfer over the weekend or on a bank holiday, it will not be processed until the following business day.

No, transfers within the SEPA (Single Euro Payments Area) have no cost.

The countries belonging to the SEPA are the 27 Member States of the European Union (EU), as well as Andorra, Liechtenstein, Norway, Iceland, Monaco, San Marino, Switzerland, the United Kingdom and Vatican City.

Of course, it is an interest-earning current account. You can access your money whenever you want. Simply keep in mind that we will calculate the interest we pay each quarter based on the average balance you have in your account.

Form 345 is a request for exemption from the withholding tax applied to yields generated by movable capital, if these are less than €3,000 per year: www.impostos.ad/formularis

In your app, enter your euro account and you’ll see the dollar account option. Just press and it will be available.

Myandbank has a set limit of a maximum of 51,000 USD per day on exchange transactions.

Bizum is a payment platform fully integrated within your Myandbank app which you can use to send and receive money instantly from your mobile phone, to and from Myandbank customers or to and from customers of any Spanish bank that has the service.

Bizum offers the incredible possibility of making immediate transfers to your friends, family or other contacts. It’s not at all complicated. All you need is the mobile phone number of the person to whom or from whom you want to send or request money.

You can only have Bizum in Andorra linked to your Myandbank account and Andorran mobile phone number.

It’s very simple. To use Bizum, you only need to have an account at Myandbank and a mobile phone number.

Sending and receiving money through Bizum is completely free.

Each customer can send and receive a maximum of 60 payments via Bizum per month.

The amount of each Bizum payment cannot be greater than €1,000 or less than €0.50.

You can send or receive up to a maximum of €2,000 per day and €5,000 per month.

Less than 5 seconds! The money will arrive at the destination account immediately.

If the transaction has already been completed and, therefore, the money has reached its destination, it is not possible to cancel it.

Completely! Making payments with Bizum is completely safe, as it offers the maximum security guarantees in accordance with the standards regulated by the European Union.

Yes, you just have to enter their mobile phone number and they’ll receive a message inviting them to join Bizum. You should, however, keep the following in mind:

• If your Bizum is to send money, the payment will be pending until your contact joins, at which point the transaction will be completed. Unfortunately, if they don’t join Bizum within two days, the transaction will be automatically cancelled.
• If your Bizum is to request money, your request will be pending until your contact joins, at which point the transaction will be completed. Unfortunately, if they don’t join Bizum within two days, the transaction will be automatically be cancelled.

To create the portfolio, go to the Investments section of the app and open an account. Complete a brief questionnaire to find out what your risk tolerance is and we’ll assign you the portfolio that best meets your profile. You’ll have your Myandbank portfolio as soon as you sign the contract. To send money and start investing, you can make a transfer from your Myandbank account or from any other bank.

The portfolios invest in index funds from the international managers Vanguard and iShares.

Myandbank portfolios are a discretionary portfolio management service provided by Andbank.

The depository entity of the funds managed by Andbank is Allfunds Bank International, S.A.

There are six types of portfolio, one for each risk profile: Beginners, very low risk; Green Slope, low risk; Blue Slope, medium-low risk; Red Slope, medium-high risk; Black Slope: high risk and Off-Piste, very high risk.

You can select your portfolio according to your investor profile, which is what determines your needs and goals, which may be more conservative or risky.
For example, if in the questionnaire we award you the Off-Piste Portfolio, you could take out any of our portfolios, since the Off-Piste option is the riskiest.
On the other hand, if your questionnaire showed Red Slope, you could take out the Red Slope, the Green Slope, the Blue Slope and the Beginners portfolios, but you could not invest in the Black Slope portfolio, as this would mean assuming a greater risk than what your questionnaire determined.

To open your portfolio you must complete a brief online questionnaire to find out your risk profile. We’ll assign you the right portfolio for your needs. You can repeat the questionnaire as many times as you want.

It’s very simple. You can schedule one-off or regular transfers directly from your Myandbank account – or from any bank – to your managed portfolio. They immediately become contributions. The transferred money arrives on the same day if it comes from Myandbank and takes one to three business days if it comes from another bank.

The minimum investment amount to open the portfolio is €150.
You can also make one-time or periodic contributions without a minimum amount. Keep in mind, however, that if they are for less than €150, the money will accumulate until this figure is reached. At that point, it will be invested.
If your contribution is equal to or greater than €150, it will be invested automatically, except for a small portion that we keep in cash.

Whenever you want. You can choose the frequency – monthly, bimonthly, quarterly, six-monthly and annually – of your transfers/contributions and the amount you want to invest.

When the cash reaches €150, it will be invested automatically without you having to do a thing. We’ll raise the purchase orders for the funds within three business days from the time the money arrives. You’ll see your investment made in a maximum of eight business days.

No. 99.5% is invested. 0.5% of your investment is held in cash.
This percentage is lower than the amount most banks hold in cash – generally 1% – when providing this type of service. By default, we hold a small portion of your investment in cash – around 0.5% of the portfolio value – to cover future custody and management fees that are charged quarterly. There is then no need to refund funds to collect fees.

Yes, it is possible to open more than one portfolio per customer. For each portfolio you open, you’ll have to fill out the risk profile questionnaire.

The automated portfolio service involves a management fee of 0.30% and a custody fee of 0.20% (IGI [General Indirect Tax] included). Payment is made quarterly to the cash account linked to the index fund portfolio.

The capital gain generated in the purchase and sale of investment funds has no tax impact on individuals under current Andorran regulations.

Daily, just like the funds in which they invest.

You can cancel your portfolio at any time from the app. The cancellation process takes 1 to 8 business days.How can I cancel my portfolio?

The card is free and has no associated fees.

You can withdraw money for free at any ATM in Andorra, regardless of the bank.

The card has maximum security against fraud thanks to EMV chip technology, as well as methodical monitoring to detect fraudulent transactions.

For secure online purchases, the Visa Secure service provides protection through a personal OTP (one-time password). It is the only service that guarantees the authentication and identification of card users at participating online stores.

It also has free anti-fraud insurance, which will protect you if your card is lost or stolen. There is also a service which immediately sends you an SMS or push notification informing you of all your purchases over €50.

Yes, you can deposit money with your debit card at Andbank ATMs located at Plaça Rebés, 7 and Carrer Na Maria. Pla, 35, in Andorra la Vella; Carrer Fiter i Rossell, 4, Escaldes-Engordany, and Avinguda Verge de Canòlich, 53, Sant Julià de Lòria.

Anti-fraud insurance covers loss, theft or robbery of your card. The transactions covered are purchases made with the card, cash withdrawals at ATMs, as well as online and telephone transactions.

Coverage for claims arising from these cases guarantees the following maximum compensation:

VISA DEBIT: €1,500 per claim

The insurance has a limit of up to 35 transactions

Up to 72 hours prior to the time the complaint is filed, which must have been within the last 45 days.

Once you have your card, you can activate it from the app.

Get your PIN through the app. When you receive a notification that we have your card, a Check PIN button will appear on the main screen. Press it and you’ll receive an SMS with your PIN. You can always change it at any Andbank ATM.

If you’re not at home at the time of delivery, we’ll leave the card in your letterbox. If we can’t find your building, we’ll contact you to request more information about the delivery address.

If your card couldn’t be delivered, we’ll send instructions on how to collect it via the Myandbank app.

The Myandbank Corner is located in the reception area of the Andbank business centre at Carrer Manuel Cerqueda i Escaler 4-6, Escaldes-Engordany. It is open Monday to Friday from 8.30 a.m. to 6 p.m.

The Myandbank card is a debit card, so its limit is the balance you have in your Myandbank account. However, there is a daily limit of €1,800.

For ATM transactions, the daily withdrawal limit is €1,000, while the monthly limit is €5,000.

If your card is stolen or lost, call the emergency numbers +376 739 039 or +34 913 62 62 00 to report the incident.

On the Myandbank app. On the main page you’ll see the Request card button. Click it and follow the steps. Choose the delivery method: you can have it sent to your home or pick it up from the Myandbank Corner. We will notify you via the app when it is ready.

You can instantly see any spending on your card in your account.About Myandbank